I stayed in an abnormal airbnb listing, a TENT in the middle of a field. the listing claimed it was 'luxury' and contained full electric capabilities (fridge freezer, television, heating, lighting, coffee machine) so i plugged in a small heater to warm up the tent on a cold rainy night.
there was no induction to the tent or health and safety discussion of what you can and cannot plug in, nor was this listed pre check in.
The electric circuit failed and I am now being charged £400 for her electrician callout despite her giving NO instructions on this.
Surely it is a hosts due diligence to inform guests of health and safety hazards and not to assume, it is not my responsibility to ask as a paying customer.
She stated it was a dog friendly listing yet charged me for bringing a dog.
I asked for an extra blow up bed yet she charged me for an extra guest.
I tidied things into bin bags as there was no bin provided and she charged me for clearing a bin bag.
I paid a £75 cleaning fee for a TENT!
The pop up toilet tent leaked and the shower collapsed on my friend and the wifi didnt work yet i did not complain.
She took pictures of footprints nd charged me for this too, however it was torrential rain and there was nowhere else dry to leave our expensive shoes.
Airbnb have agreed with the insane host and I am waiting response to my appeal, however I was only alllowed 2000 characters.
I have contacted my bank to block any charge they try and force me with.
Has anyone managed to get any justice with this kind of thing?