Guest leaving belongings

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Charlotte1073
Level 2
Wareham, United Kingdom

Guest leaving belongings

  1. I have a small, self-contained air bnb at the end of my garden. It’s usually let to holiday makers for a few days at a time.  About 3 weeks a woman booked who was to all intents and purposes homeless, as she said she had recently sold her house (we didn’t know this before she booked). She had a large amount of luggage (her worldly goods). We have a gym (a small wooden structure) in the garden where guests can leave their luggage. She left on a Friday and asked if she could pick up her stuff on the Monday, as her friend wasn’t available to pick it up before then. I agreed, but it’s been three weeks and she hasn’t picked it up. I keep contacting her (air bnb email) asking her to pick it up and give me a definite date to do so, but she keeps making excuses. No other guest leave the luggage and my partner can’t use his gym.
1 Best Answer
Charlotte1073
Level 2
Wareham, United Kingdom

HI Paula I was getting desperate after 3 weeks, but in the end the guest showed up with a friend and took away all her belongings (probably prompted by all my messages). It was a difficult situation because I didn't want to get rid of her property and I am aware that the rental situation is difficult at the moment. However, the situation had got out of hand and we needed our gym back! Thank you to everyone who replied.

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6 Replies 6
Helen3
Level 10
Bristol, United Kingdom

Hello @Charlotte1073 

 

i would never agree to a guest leaving their luggage at a listing once they have vacated. 

Tell her she has 48 hours to collect her property or it will be disposed of. Tell her it's not acceptable for her to leave her luggage for three weeks after her stay when she committed to collecting it within four days . 

you could charge her for disposal through the Airbnb platform. 

Hey Charlotte,

We have a homeless problem here in the USA that can lead to situations like this. I am also a long-term landlord and have some experience in the area of abandoned property. That is basically what you've got. The best step is to contact the local authority in your area and ask about "abandoned property disposal laws." You may need to put an ad in the paper, allow a certain period to pass, and then it's all yours for the dumping.

 

I might suggest one thing: if you open it and find photos (we do this when storage units are left unpaid and it's time to junk the stuff), we pull the old family photos and save them. Mostly, I am just sentimental and post online in community groups if anyone who knows her or her family would be able to hold them for her.

 

All the best

 

Jenny (Montana USA)

Shirley26
Level 10
Madison, WI

On my AirBnB website under "Additional Notes",  I have the following statement:

Items left behind beyond one week will either be donated, recycled, or trashed.

Debra300
Level 10
Gros Islet, Saint Lucia

@Charlotte1073,

 

We assume no responsibility for our guests personal belongs and always throw away items that are left behind.  If we find that items have been left behind after checkout, we contact the guest to inform them and ask if they will come back for their stuff.  If they don't respond, it's likely they have left the area or the island already and are unlikely they'll return.  At our US listings which are long-term stays only, we tell guests where their items are located, e.g., the deck, next to the garage or at the curb, and they should pick them up before the weather changes, someone else gets them or garbage pickup day.  

 

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Charlotte1073, our Hosts have shared various suggestions. Have you had a chance to read them? Are there any updates since you posted here?

 

Keep us posted.

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Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

Charlotte1073
Level 2
Wareham, United Kingdom

HI Paula I was getting desperate after 3 weeks, but in the end the guest showed up with a friend and took away all her belongings (probably prompted by all my messages). It was a difficult situation because I didn't want to get rid of her property and I am aware that the rental situation is difficult at the moment. However, the situation had got out of hand and we needed our gym back! Thank you to everyone who replied.