New to AirBnB - I recently attended a retreat in Gatlinburg TN. The AirBnB was registered under the retreat leader's name. She caused many issues and unreasonable demands on the AirBnB host. She wanted to stay for free even though she charged each retreat participant $1500 for three days. (AirBnB reservation was only $1800). This retreat leader was rude, obnoxious, and unprofessional causing our distress and much distress for the AirBnB host.
QUESTION: this retreat leader asked for a full refund AND if she doesn't get it will write a devastating review about the AirBnB host. However, all five of us at the retreat felt the AirBnB host went above and beyond accommodating all of the unreasonable demands. We don't want the AirBnB host to lose her "superior host rating". The property was outstanding. The view was breathtaking. The decorating was beautiful. The kitchen ware was a vast selection for cooking or baking anything you could want. Beds were comfy.
How do we protect this very kind and professional AirBnB host? She absolutely didn't deserve the abuse she took from the retreat leader. And, we now understand that this retreat leader has pulled this in years past to get discounted or free stays. Without revealing names to protect all involved.....how do we also get this retreat leader banned from using AirBnB so future hosts don't get abused? Finally, thru additional research I have now discovered that this retreat leader uses several different names to pull this off.
Please advise and thank you in advance,
M