How to ask for compensation from Airbnb itself not from my guest?

[Amani50]

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution!

I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my guest received all the money she initially paid.. that's beside the time, effort & street I've been through this last week!

How can I ask for a compensation from Airbnb for that? And pls don't tell me ask it from my guest, because it's an Airbnb issue!

Thank you

[Helen3]

What's the issue that Airbnb caused @Amani50 ?

[Amani50]

There was a bug in their system that caused a problem with a reservation I had!