Hi there,
We are a hospitality company that has been in business alongside AirBNB for several years, and our account was compromised last December. We have an active fraud investigation going on as our payout method was changed to a foreign bank account and we lost quite a bit of money due to it. The person who compromised our account also re-set our PIN and security questions.
I have been actively working on this for weeks now. We have not gotten paid out by AirBNB in a few weeks as we were told we need to review our payout methods before we receive our cash. However, this is hidden behind two-factor authentication... and we need to know the PIN number to fully authenticate our account online. I have called AirBNB support MANY MANY times to help resolve this. Nobody has helped. I have been told someone would call us back multiple times, nobody has ever done so.
Has anyone else had the same issue? I am very close to just de-listing from AirBNB due to this. This entire process has been unprofessional and unfair. We are just looking to resolve the issue and it's pretty ridiculous that such a simple request is unable to be resolved. Has anyone else had this issue, and if so, what have you done to fix it?