Hi @Melvin114 navigating a situation with an Airbnb guest who is threatening a negative review due to your cancellation policy can be challenging. I recommend reiterate your cancellation policy to the guest and explain why it's in place. It's important to remain calm and professional in your communication, even if the guest is upset.
Remind the guest that your cancellation policy is in line with Airbnb's guidelines. Encourage them to contact Airbnb support if they have any concerns.
If the guest continues to threaten a negative review or you feel the situation is escalating, reach out to Airbnb's support team for assistance. They can mediate and help resolve conflicts.
Also, if a reservation is canceled before the check-in date, neither the host nor the guest can leave a review. This policy is based on the understanding that since the stay did not occur, neither party can comment on the experience.
But in cases where a guest does not show up but does not cancel the reservation, Airbnb may post an automated review indicating that the guest did not stay at the property. This helps future hosts understand the guest's reliability. I highly recommend reaching our to Airbnb for further assistance. Hope this helps!