I cancelled a reservation due to my trip getting cancelled last minute and unfortunately I forgot when I booked the trip I booked it using a bank account which has since been closed.
I tried contacting Airbnb to explain the situation and figure out how to get my refund. I keep getting passed round to multiple people telling me the exact same thing "It's showing processed on our end, contact your bank. The refund will be sent to the original payment method, even if it's closed." Clearly no one understands that a CLOSED bank account can not receive any funds. Everytime I call my bank they can not help me or even track the ARN because the account is no longer existent and they say contact the merchant Airbnb.
Even Airbnb's website acknowledges it your refund is sent to a closed account to contact them for assistance- clearly customer service isn't in the know about this but I can't seem to get ahold of ANYONE at Airbnb to help me or send me any info other then the generic response I've received 8x already.
"Note: If your original payment method's account was closed, the refund sent by Airbnb won't process. If this happens, you can contact Airbnb to step in and help."
I've received so many messages from Airbnb customer service handing me over to a different agent daily if not multiple times per day saying they are now handling my case and to call the bank, sending me the same replies, then closing the chat saying it's been resolved.
I'm at a loss on how to get my money back or even talk to a real person who knows their own company policies they advertise on their website.