Hi,
Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposite to the guest and even gave them a refund without recourse !?
I can't quite believe that I reported the guest at the time, the Airbnb person told me I was in the right and even sent me a message stating the booking had been cancelled (even though the guest had left my property) and neither of us would be able to leave each other reviews. Then deny saying they had told me that even though I've sent a screenshot of the message.