@Ian-And-Anne-Marie0 I am the co-owner of one of the Oldest Guest Houses in Europe (150 years old). We are placed in the very center of the capital and we come across very intensive last minute booking crowd, as our daily rent sector is more like the emergency help for all rejected guests in the city.
On the other hand, in long term rent sector, we serve embassy workers, so, we are more than any other owners familiar to what settlement protokols and safety of the clients are.
So, I would be very thankful if my case is being used for studies and airnb regulations development, because I've been working with international police and embassy sector for more than 15 years now.
And I very much like airbnb as a platform. More over, the army and embassy budgets are getting cut (some down to 60% from what it was before) in europe, so, some of the properties they were able to pay for before are now expensive for them.
That means, that part of that properties should be tranformed into daily rent. So, I study the daily rent sector of rooms for rent for 1 year now, and I am a superhost for the 3-d time during this year.
But I work strictly to airbnb protokols.
We obviously were wondering during all night what kind of medical paper the client showed to airbnb team during the time his online booking request was on ( from 23:42 till 23:51 , 9th of july 2019).
Because we serve military sector. So, we were thinking of two cases scenarios:
1) The car accident may have happened in our district so they were looking for the quick place to stay somewhere near.
2) The guy was taking some of his friends from hospital after the operation that night, and the patient might be bleeding.
But, I didn't see any medical documents from airbnb yet. This is first.
The second is: the guy didn't tell me anything about medical cases. He just told me: "I don't wanna the owner to be present in the apartment, as I am comming not alone. If it's not possible, give the money back". I answered, that I can take him as 1 person for accomodation, but if there are other people, the other people should look for the other place to stay. And as the strict policy of money return is listed in my ad and all the money I'm getting from the rent of this articular room are going as a charity to support 150 years old architectural monument, he started to shout at me: "I'm not a sponsor for you here. Give me my 30 bucks back." And he put the phone down. Then he unbooked.
And then continued to call and call again, and send sms asking where the place.
Then he left a very bad review.
And later that day called back to airbnb and asked to remove his bad review.
I got my 30 bucks from airbnb. After 7 pages of dialog in chat. But as I have been working in attracting foreign investments sector into the country during a long time in governmental sector, for me the dialog about clients safety and money is basically what I did for living. I can chat about it forever.
But, again, as I said, I very much like airbnb platform and I am always more than willing to help airbnb to check out each second of each single case scenario with the client, to upgreat the regulations, to study the motility of the cient, whatever, as I understand what hard job the property is.
I very much love property biz, as well as IT biz. So, dear Airbnb team, If anything needed from my end, just ask.