@Martha943
@Martha943 wrote:
I really like the idea of being able to read and leave feedback for other hosts only, not the guests.
BUT, see @Gillian166 's post where she shares screenshots of the new review process. It told her that the comments would be shared with the guest, as well as other hosts.
As for your experience, personally, I think it is reasonable that reviews/sections of reviews should be removed if they are complaining about anything that is CLEARLY stated on the listing, and that includes things like when the guest complains that they weren't allowed an early check in. It's just common sense to me, but there is no way that Airbnb are going to remove those kinds of reviews.
I once had a guest who complained in her review (and marked me down) because she claimed she had not been told about something important. I messaged her and reminded her that, not only was it mentioned twice on the listing, which I asked her to confirm she had read, but she was reminded about it in THREE messages. She admitted that she had missed the information (clearly she had not read a thing), but couldn't care less as she was on holiday and didn't want to be bothered about it. So, I called CS, but they told me the same as you. "It doesn't violate our content policy" and "It's the guest's experience".
I appreciate your optimism, but nothing Airbnb has said about the 'new' policy on retaliatory reviews will make any difference in situations like this or the one you describe. I'd be willing to bet my bottom dollar that those will not qualify as retaliatory, which is understandable. Those guests are not being retaliatory. They are just being clueless.