I am so frustrated and disheartened by the treatment I have ...
I am so frustrated and disheartened by the treatment I have received by Airbnb. Let me start of by explaining that my propert...
Writing house rules is something of an art form. Many of us never really think about them until someone does something that makes you realize you need to add to the list. Over time, the list grows to the proportions of the Great American Novel and guests get put off by so much info. There is a line to walk between writing effective, expansive rules and being overwhelming and peevish.
So what should house rules cover? Here are some tips for new hosts on areas that may need addressing. This is not a requirement for every listing, but you may want to address the areas that are pertinent to your listing.
1. Capacity. Yes, your listing says how many people can stay. But break that down a bit more. Do you allow visitors who don't stay over? How will you handle extra guests (fees, ask them to leave, suffer in silence?) Who is allowed on your property during the stay?
2. Pets. Its more than just checking the box. House rules should state, again, consequences for bringing pets if they aren't permitted, pet fees or deposits, pet policies in terms of clean up and where they can go, supervision expectations, and how many pets/what types you allow if any.
3. Usage. Most house rules would be well served to include a line that says something like "we don't allow parties of any kind" or "we are accommodation only, not an event space." Also, the dreaded mail scam falls under this. Can your space be used as a temporary address? Do you want mail delivered there? If not, say so.
4. Amenities. Do you have particular amenities with rules that govern their use (hot tubs, fireplaces, etc?) Do you have amenities that should only be used during certain seasons? Are there any restrictions that guests should know about?
5. Safety. Any features on the property that guests should be aware of for safety reasons? Are your stairs steep? Do you have amenities that could cause issues? Wildlife around that could bite or sting? Disclose and put info about proper safety procedure.
6. Smoking. Are any substances allowed to be smoked in your space? List any fines or consequences.
7. Quirky house features. Delicate plumbing? Doors that need an extra push to lock properly? Thermostats that are set to a certain temp? Disclose and offer information about how to properly use these features.
8. Noise. Are there noise ordinances in your area? Do you have quiet hours? List info and consequences for violation if applicable.
9. Parking. Are there certain places that guests are allowed to park and others that are off limits? Are they in danger of tickets if they don't abide?
10. Check in/Check out. Do you allow late or early check ins or late check outs? How can a guest request this? Is there an extra charge? Consequences for violating this? What happens if a guest shows up super late for check in?
11. HOAs or resort rules? Any of these that are in your area that guests need to be aware of?
12. Local laws that affect guests?
