AIRBNB finally decided to cancel the reservation without penality. They said the issue was on the guest side but would not revel the reason. When I called back the second time I got a supervisor and she got things moving. I could have messaged the guest with her phone number but was hesitant.
2 hours later I received a message from the guest that the reservation was canceled and could she re-instate. She noted to me that while traveling she may have had an issue with the website. (Not sure about that) Then she noted she may have turned off the ability to send and receive reply's on the AIRBNB site. (I did not know this was an option) Anyway she re-booked but I required her to furnish all new guest information:
Where she was traveling from
Why she was traveling here
Full Names of all the adult guests and relationship to her
Number of children but no names
Verified ID
Updated profile picture
At least one positive review and no negative reviews.
She was good with all of that and reserved at her original price.