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Unfair reviews

Answered!
‎19-03-2024 10:54 AM
Margaret491
Level 3
England, United Kingdom
‎19-03-2024 10:54 AM

Unfair reviews

Has anyone managed to get a unfair review removed?

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‎19-03-2024 10:54 AM
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1 Best Answer
‎26-03-2024 01:50 AM
Dawn241
Level 10
Sierra Vista, AZ
‎26-03-2024 01:50 AM

@Margaret491 Yes, I only had one, guest broke rules and clogged sewer pipe and left and didn’t tell us. Airbnb was able to review the messages and videos and determine her all 1 stars review was retaliation and removed it. It took about 2 months. 

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‎26-03-2024 01:50 AM
1 Reply 1
‎26-03-2024 01:50 AM
Dawn241
Level 10
Sierra Vista, AZ
‎26-03-2024 01:50 AM

@Margaret491 Yes, I only had one, guest broke rules and clogged sewer pipe and left and didn’t tell us. Airbnb was able to review the messages and videos and determine her all 1 stars review was retaliation and removed it. It took about 2 months. 

‎26-03-2024 01:50 AM

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