What are your thoughts on the retaliatory review policy?

[Stephen1004]

Brian Chesky says Hosts need to know that enforcing Airbnb policy will not lead to a one-star revenge review.  True or False?  New policy.  What is your experience?

[Jenny · Accepted solution]

Hi @Stephen1004 

I just wanted to let you know that I've clarified your post title to see if we can attract some replies.

What's your thoughts on the retaliatory review process thus far?  Have you had any specific experiences which prompted you to post?

Jenny

[Stephen1004]

Hi Jenny, 

Thank you.  That's fine. My thoughts are that when Airbnb denies a request to remove a review, they just say it does not violate review policy.  And the reasons for the request are ignored.  And then they ghost the host.

[Stephen1004]

Hi Jenny.  I think it was on one of B. Chesky's videos.  Or maybe I dreamed it.  Or maybe it was an off airbnb service.  Anyway, it would help.  Thanks for clarifying.