I know that other hosts have posted a few screenshots or information about the updated procedure for reviewing guests, but I thought I would upload screenshots of the whole process for hosts who have yet to experience it or those who did not view all the options when they left recent reviews.
So, first up is cleanliness. If you select 5 or 4*, the following additional feedback comments appear. As you can see from the 'next' button, selecting these is optional. You can choose to simply leave the star rating and move on.
However, if you select anything from 1-3*, these are the comments that come up and you can see that the comments are no longer optional. You have to select at least one reason.
With house rules, it's basically the same thing, except that the comments are positive/optional for 5*, but anything 1-4* prompts the negative comments, and you have to select one.
With communication, we go back to 4 and 5* being. positive/optional and 1-3* being negative/comment required.
What you will also note, and this I think is VERY important, is that it states on every rating page "Well share this with (name of guest) and other hosts". I took this to mean that Airbnb is now sharing star ratings with guests. However, I then wondered if this means they will share the comments only, or is it the comments AND the star ratings? Does anyone know? Has anyone been reviewed recently as a guest? Can you see the stars?
@Jenny @Quincy @Bhumika @Emilie @Stephanie Is this something you could clarify for us?