Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I’m reaching out to seek clarity regarding a recent experience I had with a guest review, and Airbnb’s decision not to remove it.A guest by the name of Desiree booked my suite and contacted me in advance to ask about parking a 20-foot U-Haul with a towed ... Latest reply by Emilie

Hi there! Asking for advice from the host community! I am a Superhost and have been since 2019. We recently had a stay where the guest damaged our TV. The damage was found by our cleaner immediately after the stay. The guest is denying the damage since I ... Latest reply by Emilie

*[Link removed in line with the Community Center Guidelines] Latest reply by Emilie

Hello everyone or anyone, I’m trying to book an house on Airbnb using gift card balance. So My gift card balance lowers the the price of the house on the initial payment. But when I tried to pay the remaining balance with my chime card, it does not go thr... Latest reply by Emilie

I wish to know how I can get bookings for my property

It would be helpful to have "towels" added to the amenities list. Several guests have had to ask before their stay. We have said that towels are provided in the House Manual in the Arrival Guide but it takes some searching for by guests! I'd consider it a... Latest reply by Joan2709

Need a co host to assist with hosting in my absence Latest reply by Rebecca

My property has been unlisted without any form of notice. When i try to list it again i am unable to do so. Along with that I am unable to list another property on airbnb. Everytime I try to list the property, it show to contact customer support, who are... Latest reply by Helen3

Hi, I’ve been given a refund but the card I originally used for booking has expired and I have new expiration date on the card. how do I update this to collect the refund please? Latest reply by Rebecca

Hi Airbnb Community,I’m reaching out for advice on a frustrating situation. I recently hosted a guest who, after their stay, contacted me about a bracelet they believed they left behind. I promptly searched the property thoroughly but couldn’t find the it... Latest reply by Emilie