Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Posting here as I'm banging my head against a brick wall with Support in the hope that someone can shed some light on this discrepancy. I'm currently on a stay and I would like to extend the booking to cover 5 Mar - 5 Apr but I have some coupons I'd like ... Latest reply by Alex482

An airbnb guest broke a window (and admitted to it in writing) in a unit that we rent and airbnb. I submitted a claim for the repair of just the glass as the window itself was not replaced or improved in any way.The window was restored to exactly as it wa... Latest reply by Frances3408

Hi,A host told me they are selling the property so needed to cancel. Fair enough. Then they send a message saying I need to cancel it. When I went to do that, and clicked on the option about the host - it says the host has to cancel.We had booked somewher... Latest reply by Frances3408

Aloha Airbnb Hosts.I recently listed my condo.I'm not able to see online the nightly rate paid by all Reservations- past, current and future.Can someone lmk where I should be looking?Mahalo!Heather

Hei! har fått forespørsel om å leie ut hytta mi på Gålå i 3 uker til bygningsarbeider som jeg tror er fra Estland . De skal jobbe via et firma som har et prosjekt på Vinstra. Noen som har lignende erfaringer og kan komme med innspill om Hey! I have re... Latest reply by Trude0

I contacted the airbnb complaints service with a deep concern that a newly published property I had made reservations with had not been verified (no badge). I had left a deposit but felt uncomfortable as the property photos and description was the same a... Latest reply by Helen3

yes Latest reply by Helen3

Our recent guest left with the 1000 count sheet set for our AirBnB. We exclusively host long term guests (>1 month) and provide high quality bedding so they are comfortable. He was otherwise an excellent guest - quiet, left the apartment clean, no other c... Latest reply by Helen3

Last-minute cancellations can be frustrating, especially when they affect occupancy rates. What are the best ways to fill those unexpected gaps without relying too much on discounts? Do flexible policies help, or do they lead to more cancellations? Latest reply by Helen3

Hello A guest has checked out at 7.30pm the day before end of stay and is asking for a partial refund. What advice can you give please? They said there is no issue with the accommodation - an emergency came up. Thanks Jeanette Latest reply by Zheng49