Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

One week ago, the day after a guest checked out of my apartment, I walked into a disaster. Multiple items were destroyed — a shattered coffee table, a broken high-end standing fan, huge mystery stains on my sofa, and visible dents in the fridge door. The ... Latest reply by Taylor800

I have a difficult Student long term guest who has violated every rule - my guest house is single occupancy only. Has removed items from guest house for me to store and brought his own items in. Tried to turn it into a dorm room. It is a mess. I told gues... Latest reply by Alexandra85

Your provided guest attended my home for a single person booking with an additional 6 guests, refused to pay the advertised WiFi and electricity and refused to pay the extra guests fee. After a few days of back and forth one of the air bnb support advisor... Latest reply by Helen3

Airbnb customer care is the worst experience I ever made. I am waiting since 13 months for a host insurance answer after I got almost killed in an Airbnb accommodation. No help from Airbnb. Just empty words and non sense messages with bla bla. Or Airbnb ... Latest reply by Helen3

This profile is a fraud. She asked multiple of her friends to pay for stays and write reviews without actually staying. She then paid them back outside Airbnb to generate leads. In the U.S., she stole credit cards and was sued multiple times in court and... Latest reply by Helen3

I had a bad airbnb group of customer. I left a review and asked for compensation to fix their damages. 2 months after I was told there was a complaint but they will not let me know what the problem is so I can fix it. I'm suspended and no one will tell ... Latest reply by Martin5374

Hi ,how can i find more clients for my apartament? Latest reply by Sophia

Good evening and happy new year to all. I would like to send a refund to a guest who had to undergo some unforeseen trouble in my apartment. Can you tell me what the best way is to send a refund based on your experience (resolution center or send money)? ... Latest reply by Katerina434

Hello host community. In the last 2 years the quality guests ( rules respects, damages etc…. ) has gone down in my experience. At least one out two did not respect the house rules and damaged the property. As I think that all of us HOST TO EARN something ... Latest reply by Leah407

Hello,I have been hosting a room for about 10 months and have great ratings. However I recently had a group of 4 book my 2 queen bed room, however I believe one slept on the couch (which is in the shared space and according to other posts Airbnb does not ... Latest reply by Mike-And-Jane0