Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear Airbnb Host Ambassadors and Staff, I'm writing here to escalate a matter that the airbnb customer service call centers have given me a run-around and not able to assist nor resolve. A cancellation (by the guest) was done in bad faith using Tsunami W...

Hello everyone ,I hope you’re having a great week! Effective communication with guests starts with clarity and warmth. Share the key details before arrival, and once they’ve checked in, keep messages short, friendly, and timely. Staying available, bu... Latest reply by John5097

Hey all,I am having major issues with my booking in New York City, after the unit was trespassed and I had many different items stolen. My booking was from September 17th 2025 to January 3rd 2026, and I found out that items were missing on October 27th. M... Latest reply by Helen3

Guest Christian booked for 2 people, tried cancelling just over a week before arrival. I explained strict cancellation policy and offered 60 percent refund if rebooked. He refused, and said he would said friends in his place. He sent 6, not two. Madelief ... Latest reply by Tammy162

I want to share my experience because it involves multiple Airbnb policy violations by the host and major mishandling by Airbnb Support. From the first day of my reservation, the host: Switched me to a different unit without noticeMoved me into an unliste... Latest reply by Helen3

Dear all, Really messed up by the current review dispute process! I got a reservation which not able to host becasue the previous guests left 20ish trash bags in the room, there are stink and gnats all over the house, so that I reached out customer servic... Latest reply by Allie269

On 11-20-205, I searched on Airbnb for accommodation for 8 adults and 4 children. Airbnb’s search results displayed a listing that appeared to be a home or condo with 3 bedrooms, each showing 2 queen beds. There was no clear indication in the main listing... Latest reply by Helen3

I've been with Airbnb a couple of years now but often you don't find out that something is a problem or not working until it rears it's head.So I have now found out that should a guest need/want to amend the dates of their booking last minute for any reas... Latest reply by Rebecca1603

Had a notification for a change to booking date. The booking was for next week, and the guest wanted to transfer booking to next year. I had an option to 'accept' or 'decline' the change in date. I was a little put out as it was so last minute, but I acc... Latest reply by Rebecca1603

Hi, New airbnb host here. Please advice me, we had a guest book for a 37 day stay at a discounted rate. 3 days to their checkin, they requested for a date modification and shortened their stay to 14 days. They checked in yesterday and i just received a m... Latest reply by Elisa