Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi there, any help appreciated. Me and 13 friends were staying in a villa for 5 days. On day 3 the water stopped coming out of the taps. We couldn't wash, clean, drink tap water, use dishwasher, flush toilets, etc. Host said that he was trying to deal... Latest reply by Sierra157

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Lophain0

I'm dissapointed with my recent experience. I booked a stay in Paris in February, but the host canceled my reservation last Tuesday, just a week and a half before my trip in July. Airbnb offered a $35 booking credit.When I tried to rebook, the new options...

Hey fellow hosts, Paras here from Rishikesh, India.I hope you all are keeping well, thank you in advance for support.1. ID Collection — Seeking Best PracticesHere in India, we legally need to collect valid guest IDs as per local rules (digital copies via ...

I would like some guidance on how to proceed with this situation. I have a guest who complained at nearly 1am of bugs in my house. The house was cleaned prior to, and did not have bugs when I walked through the property. They waited 10+ hours until the m... Latest reply by Kari4334

Hello Airbnb community,I’ve been a Superhost for 9 years, with over 2,600 reviews and a perfect record — until now.Recently, I experienced a verified electrical emergency that affected 6 upcoming reservations. I immediately contacted Airbnb, provided docu... Latest reply by Joelle43

Hello - I just had a guest cancel for a stay in September, and, per my policy, I told her I'd give her a fulll refund. So when Airbnb asked if she should get a partial or fulll refund, I said full refund. I was then told that the refund would be deduct...

I had some water damage to my rental and have had to cancel a number of bookings. Air bnb support is not longer responding to my requests for help. Latest reply by Kitty-and-Creek0

I'm wondering about this, because of price adjustments that occur as it gets closer to the booking date - if a guest who booked without a discount at one place, is allowed to cancel and rebook at another place for the same dates. Latest reply by Lorina14

Should I contact a guest who cancelled hours before check in with no explanation? Thank you! Latest reply by Daniel14855