Support with your bookings

Please someone help me out here… for my 40th birthday my wife decided to book an Airbnb and get a bunch of my friends together and organize a card game for my birthday. Unfortunately, the Saturday before I had a heart attack while working out on a treadm... Latest reply by Helen3

My credit card was used to make fraudulent reservations worth over $1400 at AirBnb. They repeatedly tried to tell me that either I had made the reservations or that they were made by family or friends who had access to my credit card (none do). I have co...

Booking Made for March 15-19th.Total payout would have been $5491.56.Guest Profile instant booked. Profile had 2 previous 5 star reviews. Communicated with guest throughout the reservation. No red flags. Guest left me a 5 star review and I did the same. ... Latest reply by Mike-And-Jane0

Hi, I just cancelled my reservation and saw that a refund has been issued. However the method that I used ( credit card) to book the accommodation has been cancelled because my credit card was stolen. Has the reimbursement gone through and if not can I pr... Latest reply by Mike-And-Jane0

We have a guest checking-in to stay in 8 days. We have a strict cancellation policy in place which entitles her, today, to a 50% refund if she cancels (starting tomorrow she would get no refund for cancelling). She submitted a request to "Modify" her days... Latest reply by Pat271

So I had a booking to London from 24th of April to 2nd of May (8 days), costing me in total around 3,122 USD. The host approached me on WhatsApp telling me that he needs to call me about the reservation so we had a conversation for more than 15 mins on th... Latest reply by Mohammed314

Hi Everyone, I'm wondering what other fellow hosts experiences have been with the support team. I just had a situation where a guest failed to read the first line of my description which states the space is shared (I live in the home). The guest immediate... Latest reply by Preston44

Well I am new here . I am doing my best to get bookings and give as much as possible norms in my listing . Even I gave fast response to last 4 booking . Can someone suggest how to get more bookings faster ? Because I really want to do something here Latest reply by Bhumika

A few moment ago we received an email from Airbnb stating: “We’ve noticed this reservation xxx doesn’t appear to be legitimate. As a result we have canceled the reservation and refunded the payment”I then check the reservation and the pay out is £0. Ie no... Latest reply by Susan1188

As we know, a new policy (nov 16 2022) just came out.https://www.airbnb.ca/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552Has anyone tried yet to delete smth using these new rules? Does it work or... as usual? Latest reply by Stephen1004