Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a guest check-in yesterday afternoon for a 5 night stay. She requested an early check-in which I allowed. First of all she complained that she couldn’t get into the property as the key entry pad wasn’t working (it was) and then when I followed up wi... Latest reply by Joan2709

I am stunned that this is happening because this was actually Airbnbs actions that I'm being punished for it. I had a guest message me on the day of checkin to inform me that the stay is for a birthday party and she will be inviting an undisclosed number ... Latest reply by Chad548

Hi Host,Airbnb's system processed a payout to me, which was supposed to cover the cancellation fees. The substantial amount of approximately ~$10,000 was paid solely by Airbnb, not by the guest. Then, Airbnb support informed me that the guest needed to p... Latest reply by Emilie

Hello everyone, has it ever happened to anyone that Airbnb fabricated chat threads? A message just showed up on my feed and looks like I had a conversation with Airbnb support that I never did. This is so scary, I am really shocked at the moment. I have n... Latest reply by Joan2709

I’m a junior host in the UK and am shocked by how Airbnb handled a recent cancellation that cost me £1000.A guest cancelled a confirmed booking, then rebooked the same dates. I never agreed to waive the cancellation fee, and neither did my co-host. Howeve... Latest reply by Shelley159

I have just started hosting and am expecting my first guest on Monday but someone else just auto-booked the double room for December with their wife and 2 year old child. I'm not really sure whether the apartment is suitable for young children but I w... Latest reply by Preston84

Last Thursday I received a reservation which then immediately was cancelled and message was blocked . Shortly after that I received a second reservation; this time Airbnb released my phone number to guest, property address and the door code. I looked at m... Latest reply by Louis1783

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer... Latest reply by Rebecca

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Trace745

Happy to host travelers from all around! Feel free to message me if you have any questions about the property, local attractions, or anything else. I’m here to help make your stay smooth and comfortable. Latest reply by Rebecca