Support with your bookings

I often feel compelled to thank my guests when they leave a good review, just to show my appreciation. Sometimes, though, I feel it might be overkill, since I already leave a goodbye and a thanks on checkout day. Do you thank your guests for good reviews...

I’m going to explain my story and express my concerns to warn other host in order for this not to happen to them. I’ve been a host for several years now. I trusted Airbnb would be there part as far as a background check. The guest new to Airbnb (2 months)... Latest reply by Mike-And-Jane0

Hi, I'm in a bit of a pickle and need some advice. I've had a sweet streak of about 150 nights with no issues. Now, I've got a guest who's padding around my main floor in white socks and they're coming up dirty. Yep, didn't see that coming! So here's the ... Latest reply by Fred13

I've hosted for about 6 months and I have a family that showed up having added a guest last minute that increased the rate by a little bit because after 6 guests I do increase the rate for the wear and tear. I had mentioned that I wanted them to let me kn... Latest reply by Helen744

I am now already in a +10 day discussion with Airbnb on an issue of available days that are being switched to ' not active' in the calendar, at a frequency of 1 per day, every day. The Airbnb manager and VRBO ** is ignoring the seriousness of what's goin... Latest reply by Helen744

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Ilana93

I have been a host for 12 years and I have never had a guest ask for a refund for inconvenience. In spite of my advise for her to contact airbnb during her stay, as I had no experience in handling this, she waited until after the stay. She is not covered... Latest reply by Anne-Jeannette0

I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests. The most serious scam I ever saw was what I believed to be a key-copying ... Latest reply by Tiffany743

I’m new here.. just want to be a good host. Any tips? Latest reply by Juhi5

Dear community,wanted to bring to your attention one of many occurrences where airbnb support lately arbitrarily chose to fully refund a guest that had relatively small issue:guest checks in, notices stains on the towels, towels get immediately replaced. ... Latest reply by Dwell-AZ1

Just a few weeks ago i had one of my worst experiences as a host, not only because of the stress and problems that the guest caused, but by the absolute negligence, uselessness of airbnb, I keep getting disappointed more and more by Airbnb. This is what h... Latest reply by Julie1409