Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Emilie

I have a request for next summer and the client asked if I could book not using Airbnb so they could avoid the fees. I said no and reported the request. However, they still want to book. That is not a problem, however they have never booked with Airbnb... Latest reply by Joan2709

Hello,We are new hosts, and recently, a guest booked a stay for 2 adults and 1 child but arrived with 2 adults, 1 child, an infant, and 3 dogs. Our listing clearly states a no-infant policy and a limit of 1 dog per stay. These rules are also sent by email... Latest reply by Shelley159

Hello, my partner and I have made arrangements to stay at an Airbnb for an extended period of 160 days. To our surprise, the host required a cleaning deposit and mandated an $85 cleaning fee per month. Contrary to our expectations, essential linens such a... Latest reply by Sandra856

Hello, Someone recently inquired about a long-term stay between 60 days and six months. We have a one-time cleaning fee of $75.00, and I am hesitant to allow a stay longer than 30 days. I'm curious if anyone has had experience with long-term bookings. I... Latest reply by Mike-And-Jane0

Hi - I got a booking auto confirmed and the guest has 11 reviews. The guest is arriving in 2 days. Out of 11, 2 reviews are bad in which both hosts are complaining about how dirty the guest left the house. The remaining 9 reviews are good. Will it be appr... Latest reply by John7474

I've been hosting since 2018 and had some damages from a previous guest. This year however my experience was horrifying. A white cotton tablecloth ruined beyond rescuing with reddish-orange stains. I've tried a variety of products for stains at huge costs... Latest reply by Helen3

If someone books a room for two people, are both registered guests? I only get to see info on person who booked and not his/her partner.When both guests arrive, I take pictures of their respective photo IDs. At this point, does the partner of person who b... Latest reply by Dawn241

after seeing the security cam in doorway after rental was finished i saw guest came with 2 guestsi stated that additional Xeuro has to be paid and i sent request in mediation centerhe refusedi forwarded for airbnb support they said i should have done it w... Latest reply by Fred13

Hello . I’m a female super host.I have 5 start rate.I live with my dogs in the living room and I rent 1 bedroom in ny apartment. The last bookings I have hard timesometimes with the guest especially females; they acting nice to me , they want to be my f... Latest reply by Salma109