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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone I recently had a guest that rented my place for one night, I have check in at 3:00 and check out at 11:00. Some days before his arrival he sent me a message asking to check in 3 hours early and check out 6 hours late. I informed him that I wi... Latest reply by Patricia2526

I had a guest stay for three nights. They called me prior saying there was trouble with a credit card. I directed them to Airbnb. I thought it was unusual and posted here. Everyone reassured me that the guest could not stay without completed payment. Th... Latest reply by Mak303

Hi, Today I was checking my credit card statement and saw that my card has been recently charged for a AirBnB trip I didn't book. I could not find a helpline number or email to write to AirBnB support directly. Can somebody please direct my query to A... Latest reply by Jermaine52

Background: I own a studio that I only rent month-to-month. It's a family property, I'm a doctor and can't deal with frequent turnover. My previous tenant stayed for 4 months and long story short, begged me to stay until the night before the next guests a... Latest reply by Elisa

This profile is a fraud. She asked multiple of her friends to pay for stays and write reviews without actually staying. She then paid them back outside Airbnb to generate leads. In the U.S., she stole credit cards and was sued multiple times in court and... Latest reply by Helen3

Hi ,how can i find more clients for my apartament? Latest reply by Sophia

Bank transaction shows successful but booking failed. Airbnb says check with bank and bank cc saying transaction made successful and check with airbnb. I shared transaction id to airbnb but not getting proper reply from cc. Latest reply by Rebecca

Does anyone have a personal template that they use to provide an invoice. I have guest who is continually asking for an invoice, stating that the confirmation and trip receipt are not acceptable. I have never had to provide one and my guest is being dow... Latest reply by Adriana1674

HiI have an AirBnB guest coming soon who wants a tax receipt for her stay. She says that I am suppose to provide it. How do I do that? Latest reply by Christina1094

I currently have two guests at my place. I know they have had uninvited guests as I can see it on my ring video. I don’t want to do anything while they are still at my place but I would like to try and collect fees for those people who were not allowed in... Latest reply by Fred13