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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

IM ABSOLUTELY FURIOUS WITH AIRBNB. I had a guest called Camille stay in my property. I had had a cancellation with another room (in the same house) but i offered it to her when she came as it has a private adjoining bathroom, unlike the one she booked. It... Latest reply by Helen3

I am looking for guidance on review dispute from a guest to a host. We hosted a guest that was clearly looking to get out of their lease but was also intent on staying for a duration of their stay for a full refund or discounted price. Through meticulous... Latest reply by Sung-Ae0

Now turo which is very similar to airbnb has a new system, where the guests review is automatically removed if it is written after a damage request, wouldn't be cool to have the same on airbnb? What do you guys think? Latest reply by Dave52

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Dave52

Hi everyone,We operate a short-term rental management business with over 20 Airbnb listings across New England and have proudly held Superhost status for 3 years straight. We’re loyal to Airbnb and do not use direct bookings, unlike most in our market. Re... Latest reply by Helen3

A few weeks ago, I hosted a guest who stayed at my property for just one night. Communication was great, and the guest was very responsive. During our conversation, they asked if they could check in early. I politely explained that an early check-in was n... Latest reply by Mary1523

Hi All Having a lot of trouble removing a guests review which conflicts with content policy. We recently encountered a guest who:Broke house rules by smoking on the property (cigarette butts were found).Left rubbish in all 7 bedrooms and bathrooms, incl...

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by The-Ridge2

Hi.Im wondering if someone can help me overcome this new system from Airbnb which is just the worst. Before when a guest would leave a bad review as a form of retaliation because we would enforce the cancellation policy, we could call Airbnb and speak to... Latest reply by The-Ridge2

Has anyone had success getting a clearly retaliatory review removed?I'm a long-time host with 750+ 5-star reviews who takes guest experience very seriously, and I’ve never posted here before—but this recent situation has left me deeply concerned about how... Latest reply by Frances3408