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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My guests just checked out - 30 minutes late after I already extended the checkout an hour for them. I walk in to realize the room is like a sauna and the window is open, the heat is set to 78 degrees! Our house rules specifically state to please not open... Latest reply by Karl1705

I am writing to report a serious violation of my house rules and property damage caused by a recent guest at my listing. Reservation Details: Reservation Code: ** Stay Dates: April 23, 2025 - April 27, 2025 Incident Summary: During the guest’s stay, th... Latest reply by Emilie

In 2020 I quit hosting due to Covid. My last guest's trip was cancelled and I received a message in 2020 stating that the refund would be deducted from my next payout and paid to the guest. The wording of the message makes it sound as if they would be ref... Latest reply by Shelley159

In the past when I have had a clear-cut case of a guest breaking airbnb's rules, I have 99% of the time been able to have the review removed. Recently, this has not been the case. The AI they started using to remove reviews NEVER removes a review and noon... Latest reply by Joan2709

Hello, we have problems to put in back-to-back bookings. We have preptime set to none and still cannot put in back-to-back bookings. Latest reply by Alex

I need help with reservations /اريد مساعدة في الحجوزات [Google translation added by Community Manager] Latest reply by Alex

I have a group of 18-year-olds who want to rent my home. They are willing to give me contact information of the parents. I sent back a reply asking if one or more of the parents would be willing to Go on the trip to act as chaperone. Have not heard back y... Latest reply by Alex

Booking Latest reply by Elisa

We had 2 condos in Maui, HI on airbnb and were superhosts. We sold one last year and have been in the other one since January. So airbnb said if we don't have reviews for 3 months, we lose our superhost designation. First week of June we're getting ready ... Latest reply by Elisa

We had a guest check in an hour and a half, early which created an issue as the pre-guest arrival check (part of our standard procedure with every check in) was not able to be completed (unless confronting the guest about the violation).I did report the ... Latest reply by Kendra148