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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi there, we use ABB frequently including experiences. We are looking at booking an ABB experience for May 2024, and the total cost is over $1000.00, and there was no option to pay a portion now and then the rest later. I asked the host and she was not aw... Latest reply by Mike-And-Jane0

Hello there, We are looking for ideas/ advice before we make a move. Our last guest group booked a reservation for 7 people. Our house rules state that each guest exceeding 6 people, must pay a per night surcharge to a maximum capacity of 8 people. ... Latest reply by Grace851

Our family has 2 superhost accounts from 2016 with a total of over 40 listings and what happened to us today was absurb! We felt very much disrespected, taken advantage of after all the services we performed to thousands of guests with valid proofs of hun... Latest reply by Bhumika

I had a guest be advertised a wrong price - Airbnb rep claimed it was a glitch. I spent 9 hours following up with Airbnb - currently the guest cancelled the request and I lost a reservation due to lack of communication and answers being answered by Airbnb... Latest reply by En-Ees0

The customer service representative at AirBnb lied to me, saying they couldn’t try and change the date of the booking at the same price, even though they could of escalated the issue and tried to change the date. Another representative said on recording t... Latest reply by Helen3

Had a No show on a one night. Did not know they were not coming until later on into the night when they sent a message. How do you do a review for this situation? Latest reply by Joelle43

I'm taking my mother to New York for her 70th birthday and wanted to get us somewhere really special to stay. I found a penthouse in Manhattan and booked it, but upon further inspection (which I really should have done at the time) I can see the host has ... Latest reply by Breanna

I have been trying to get someone to correct this review so it will not be taken down and he will retaliate. I wanted some help with that. I have many witnesses.Here is what i should in my eyes and in other host eyes need to see. The truth.I have never ... Latest reply by Sarah2196

Hi, My mum has booked an Airbnb for next week for a family trip and added me to the itinerary. Unfortunately I can't seem to access it on web or on the app, I just get the message 'Sorry, we are not able to process this request.' Any idea why I can't acce... Latest reply by Helen3

Hello Airbnb Hosts! I hope you're all doing well. I wanted to start a discussion on a topic that many of us encounter but might not always have a clear solution for – hosting guests with special dietary requirements. We want all our guests to have a fanta... Latest reply by Helen3