Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Can someone explain what the "good track record" requirements are exactly? I have this setting checked on all my listings that allow instant book, but I just got an instant booking from a guest with no reviews - two trips - but no reviews. I was under the...

Hi, I had a guest who will be arriving in two weeks ask for my email address for custom reasons...which I've never really heard of and have never needed to provide one going to other countries. They are from France.After sending her my email address abou... Latest reply by Michael2413

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution! I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my... Latest reply by Amani50

Guests are unable to instant book. It then prompts them to request to book, but I'm unable to accept. I can click on accept or decline, but it just takes me to the guest profile. I've been talking to support about this issue, and they supposedly sent ... Latest reply by Rebecca

I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had some strange reviews from guests who didn't respect the guidelines of the house and clearly didn't read the profile. They didn't hav... Latest reply by Christine4243

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Rebecca

I Accidentally booked my trip the month before i am meant to go. I know it was my own stupid mistake. I instantly messaged the host within a minute of making the booking to try and rectify the situation. This was before they had even sent the automated th... Latest reply by Rebecca

We (My husband and I) booked an airbnb in Budapest for 3 days. We had a pretty good stay in the apartment and we had a great time exploring Budapest too. The best thing was the variety of food that we get there. Even before coming to Budapest we had don... Latest reply by Guy991

I deleted my payonner payment preferencefrom airbnb ( new card ) and now would like to re add this. When I click on add payment method and click on payoneer I just get the info saying I already have an account. I contacted both airbnb and payoneer support...

Hi, I used to receive my payouts with payoneer since February to april 10th. Suddenly I received an email from airbnb telling me that i had to change my payout method. I has to delete my payoneer account and add it again.I tried to do this, but i couldn't... Latest reply by Asma13