Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

This is a rant about how subjective the "value" rating is. Anybody else agree? I'm a superhost with 2 properties, 851 reviews and 4.99 overall rating. My listings are in the top 5% of listings in their metro areas. So when I get the rare and random 4 v... Latest reply by Kelly333

Hi Rebecca, Thankyou for the warm welcome. pls advice me. I am hosting a 3 bedroom home. I have listed it. My issue is that on my booking calendar it only gives guests an option to book the whole home and it doesn't subdivide the rooms. Which means that i... Latest reply by Patricia2526

We are also suddenly getting not a single booking or query abs I can’t see what to do or why Latest reply by Kelly333

As a superhost for years already, I recently rented out my apartment via Airbnb. What was supposed to be a normal stay turned into an absolute nightmare: without my knowledge or consent, the apartment was used by AirBnB for a multi-day drug and sex party ... Latest reply by John5097

Hi everyone. really pulling my hair out- please help. we had a booking cancelled by Air BnB due to card payment issues. When the lady tried to rebook someone else had take her dates in an instant booking. this instant booking was the first I heard of the ... Latest reply by Shelley159

Just got my first-ever 4-star review, and it’s frustrating beyond belief. I put everything into creating a five-star experience—champagne, snacks, spotless space, flexible check-in, and proactive communication. Yet, one inexperienced guest with only two r... Latest reply by Marilyn408

I encountered unusual problem. I got request for 30 nights stay; my night's cost is 90$, so you could imagine, that total cost should be somewhere in ballpark 2,700 plus fees, taxes etcetera. Then should come long term discount 60%. So, system calculated ... Latest reply by Guy991

Hi everyone. I'm after some help and advise as the support centre are not answering my issue. We've recently experienced an issue where a 3rd party software management company that we used to manage this air bnb (it's our only property on Air bnb) and o... Latest reply by Roseanna9

Hi, I'm looking for options when traveling with my dogs. One of the necessities is a fenced yard. Unfortunately, there doesn't seem to be a way to filter for pet-friendly homes with fully fenced yards. I'm looking broadly in New England at the moment. Any... Latest reply by Heather2165

I am stunned that this is happening because this was actually Airbnbs actions that I'm being punished for it. I had a guest message me on the day of checkin to inform me that the stay is for a birthday party and she will be inviting an undisclosed number ... Latest reply by James--Pad-A-Terre-0