Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

My very first guest in our new listing was supposed to arrive today. She called at 7pm and asked for a refund because she misread the location and it wasn't close enough to where she's meeting people. Is it fair to split the refund with her, give her 100... Latest reply by Melissa2285

As hosts, do you request a passport copy or passport information as a condition for confirming the booking, or do you collect this information when the guest checks in? How do you handle situations when a guest arrives but is unwilling to share their pass... Latest reply by Helen3

Hi all. Host of 6+ years. I’ve just been so disheartened lately with the quality of guests and Airbnb support lately and need some insight and support. Anyone else feeling that way? Here are a couple scenarios that just leave speechless…1. Guest booked m... Latest reply by Helen3

Hello there, I have got scammed by someone phishing at the community. The person tried to make a booking to visit the city. Then asked my number to ask questions.. then introduced me to staking pool for crypto currency. Then I put some money to try it out... Latest reply by Quincy

Buongiorno to all, today Wheelhouse announced that they have an official Airbnb integration! Apparently their service covers also Venice Italy where I have my unique listing. I'm currently using Smart Pricing but wondering if it would be worth using Wheel... Latest reply by Pat271

it’s time to list out the biggest misconceptions guest constantly has. 1. Guest needs to clean the house before they leave. Wrong. Host pays for cleaning ladies every time as a fixed rate. it doesn’t matter if guest left spotless or has some regula... Latest reply by Mar125

Hi everyone I own 3 condos in Air Residences Makati https://bit.ly/m/SMDC-AIR-RESIDENCES Latest reply by Sybe

Hello,I recently booked a listing on Airbnb and I have discovered a discrepancy in the amenities provided compared to what was advertised on the listing. I'm unsure how to proceed to address this issue.Specifically, the listing mentioned amenities such as... Latest reply by Helen3

Hello Everyone I have got a 41 day booking that was due to start 3 days ago and the guest did not turn up. My concerns are around the following: : The initial booking inquiry (wife) was converted to a booking made by the persons " husband" who has no r... Latest reply by Khatrina0

Dear all my guest asked for a refund of 690 euro and for some reason the Airbnb support gave it to him... - with out letting me know the exact reason-with out showing me any proof of guest documentation of what he claimed in order to receive the refund ... Latest reply by George1920