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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

booked an apartment in May (trip septemebr) but host now insists on inflating the price. The host will not cancel the booking themselves and will not issue refund until I cancel the booking myself Latest reply by Fred13

I have a guest from out of state who had 3, 5 star reviews. She wasn’t at the cabin 15 minutes, when she called to tell me that she found not just a bug, but a cockroach. I went over right away and asked to see the bug. It was on the bathroom counter , de... Latest reply by Anne9417

Hi. I recently had six guests in my house. After the stay they made me aware that they were not happy with some of the beds in the house. They didn’t ask for a refund, but I think I would like to offer one, as I believe that they were disappointed with th... Latest reply by Tonje9

I urgently need help been paired with a super host in Nairobi Kenya….. I’m new to this and I wish to succeed in it, so I’m asking for an assistance urgently Latest reply by Cupids0

I am trying to cancel my long term stay early and I understand that airbnb charges for another 30 days after cancellation. Am I still able to stay at the location since I am paying for those days? Latest reply by Joelle43

So twice now (one currently) I have had to request a supervisor for host cover damages claims. The latest issue...the rep said the documentation did not show a report on how the damage happened...it in fact did the contractor included the report in his in... Latest reply by Reina173

Hi,My internet connection became terrible recently and I got an email saying to have some patiance due to corona outbreak from my internet service provider. Due to corona pandemic ; everyone is home and internet connection is getting worse day by day. But... Latest reply by Alishay0

Hi, I'm Airbnb beginner. I need some help. Would you respond to a false review from a host?I guess he wrote it out of spite. I asked Airbnb for a refund because he didn't get ready for the cleaned room and I couldn't enter the room for an hour though afte... Latest reply by Anna13700

Hi all! Can I ask for guidance on how you screen to avoid unauthorized parties? I am a super host, I NEVER use instabook, I always require guests to confirm number of guests, I make it clear we live on the property, I mention the drive is shared with o... Latest reply by Jennifer1119

Hello Fellow Hosts! Given there must be thousands of us dealing with intense smoke from the wildfires raging in the west, and am guessing not a few of us are dealing with cancellations as a result, am wondering if a discussion around how hosts are handl... Latest reply by Pamela853