Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I'm having a real hard time dealing with disrespectable guests lately. Past 2 guests have been nightmares. First one made reservation for 2 and ended up have 8 more people show up throughout the night, they knocked my mailbox over, used my front lawn as... Latest reply by Lenore22

Hallo allemaal! Een volle agenda is iets moois, waar velen naar streven! De vorm van een volle agenda kan echter van Host tot Host verschillen, afhankelijk van hoe je de gaten tussen boekingen benadert. Aan de ene kant, als je rekening houdt met de... Latest reply by Klarieke0

Today a guest sent me an enquiry for a two month stay. It appeared to be his first time booking on Airbnb and he had a few questions. I also had a few questions for him. We went back and forth, but I asked him to respond to a couple of questions before bo... Latest reply by Huma0

I've read several of the threads in this discussion room about service dogs. I understand the ADA requirements, and I also understand Airbnb's requirements. I also understand that we are only allowed to ask guests the two questions: "Is your animal requ... Latest reply by Sudsrung0

Sep 13, 2022 I contacted the airbnb support because I believe I haven't been evaluated properly about the superhost status. Sep. 21, 2022 still waiting for support... In addition I don't see the detailed rate for my reviews.... Latest reply by Sofia788

Hello! My listing just went live today, and within the first few hours I received a request for a very long term stay (June-Aug) the person making the request has 3 reviews (but to be fair we are brand new so we have none!). My question is; what is the... Latest reply by Helen744

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Helen3

As a guest, I had only positive experience with my airbnb hosts, until the last one. Based on my prior experience, I thought that by default, if I rent out a whole apartment for 2 nights, it will come free of the host's clothing and personal hygiene ite... Latest reply by Aleksandr312

I recently had someone wanting to book my place with a 2 hour notice. I require at least 24hrs. They had no reviews and did not tell me where they were traveling from only that they were close by. Her identity was not verified, just her phone number. I... Latest reply by Gillian166

Realizing this post was years ago, but here I am with a guest that just showed up at our Incline Village property this evening with his wife and baby…. Air Quality was fine this morning, now it is over 200! So, thinking they will want to leave/cancel... Latest reply by Helen3