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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I've been having guests that do not stay for longer than a few days. Today, I had one person booked for 2 months. Kitchen exists in the 2nd floor, and washer/dryer exists in the 3rd floor (Same floor as my bedroom). Currently, Airbnb guests only have acc... Latest reply by Lorissa0

A couple of weeks ago I arrived in Haiti, which was my first time going there. I booked a house with Mario at Villa Te Soley in Jacmel. Once we arrived at the road leading up to the house, we found the road in extremely horrible conditions. It was a st... Latest reply by Sarah977

Hello all, I have a ring doorbell (disclosed on my listing and in my guidebook). I keep getting alerts on my ring seeing the guest's child go in and out, in and out and he is playing with the mail slot next to the door in addition to pushing the button o... Latest reply by Sarah977

Hi there. I am an Australian planning to travel to Russia in May and I understand that I need to provide a tourist confirmation letter as part of the visa application process. My questions are... How did you obtain this document when booking with AirBnb?I... Latest reply by Ad27

I wonder if any hosts can share insight into the issue of guests "instant" booking without researching basic entry requirements for our country, notably whether they'll have to quarantine upon arrival. Many of my requests include questions like: Will I be... Latest reply by Emilia42

Hi Hosts, How do you deal with disrespectful guests ? By this I mean the type of guest who: 1. Does not follow the rules.2. Demands your address as they are sending a package to your house (without asking if its OK)3. Smokes pot in the room when there is ... Latest reply by Robyn351

I agreed to host a 3.5 month guest. I'm uncomfortable because she hasn't arrived yet ( check in was Nov 14th), but a couple of her guests have. Originally she said she would be coming this week, now she says it won't be until next week. I asked for the na... Latest reply by Helen3

I had a guest who tried multiple times to get out of her reservation / get money back, report a false claim of a gas leak 18 days after her stay. The gas company came out and found no validity in her report. She then contacted AirBnB and without speakin... Latest reply by Anonymous

What are somethings to offer a person who is staying more than a week at a time? Latest reply by Dale711

Last month, we reported guests who not only checked out late but lied about the number of guests staying in the property when asked through Airbnb message thread, violated the house rules, checked out late and while loading their car parked in front of t... Latest reply by Lizzie83