Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

This was the situation: we have received an Inquiry from guest on 7th of January, with massage where he had gave his phone number (it was of course hidden by Airbnb), wanting to communicate about details of the reservation. That was a red flag for us! We ...

TO BRIAN CHESKY, JOE GEBBIA and NATHAN BLECHARCZYK, THE FOUNDERS AND OWNERS OF AIRBNB.... I AM PRAYING THAT ALL YOU EMPLOYEES WILL FWD, THIS LAST ATTEMPT AT RESOLVING YOUR COMPANIES COMPLETE FAILURE...TO WHOEVER READS THIS, PLEASE SEND IT DIRECTLY TO ...

Hello,As a host what do I have to provide for a guest's security? Do all the doors need locks that work?

Airbnb Offers Counseling after Dunedin Home was used as a Brothel for two weeks https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12300135 Latest reply by Helen427

Can anyone advise what happens with the Bad Weather and Cancellations on the day As a Host do I have to give refunds etc ? (Glasgow Scotland) Latest reply by Todd338

We are thinking of renting out our family home fully furnished on airbnb for the 6 months to one guest family. Aibnb Insurance covers everything I believe except damage done by animals or intentional damage. Would we still need to keep our private Home an... Latest reply by Rowena29

Over two weeks after our stay, and after they left us a very positive review, I have been contacted by our host with pictures of blood on sheets and an invoice for $100. We are confident we did not leave blood on the sheets. The pictures show the sheets u... Latest reply by Lisa723

We have a no smoking policy at our cottage. Marijuana is legal in our state and certainly permissible for medical use with an RX. A recent guest inquiry stated that they planned to smoke pot during their stay as an FYI. We reminded them of no smoking ... Latest reply by Helen350

I have a friend who rents a house at a remote beach location, she lives there. Little cell and internet coverage over there, very difficult to talk to them. That is why I help them with the bookings and contact with guests. A couple of hours ago I got a r... Latest reply by Luana130

Oh, clever ones... Some of you were kind enough to give me advice after I had the Guests From Hell, who managed to trash our guest apartment before we forced them out. There was an investigation, because they left a used syringe, amongst so many other "tr... Latest reply by Erin443