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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I understand why Airbnb's trust and safety department will suspend an account if a host takes a photograph without a guest's permission. That said, a colleague of mine who is also a host has just had her account suspended and it doesn't seem right to me... Latest reply by Heather133

Our current guest is here for two nights. Now there are three people in the room (Maximum listed capacity is two) and only one is listed. They're also not following the house rules, attempted other entrances into the house, and left 200 used N2O cart... Latest reply by Ann72

Hi fellow hosts! Well, after seeing my overall star ratings start to slip recently due to the ridiculous changes to the review system, my ratings have just gone back up from near to the point of losing Superhost status (4.8* overall) to 4.9*! I think my... Latest reply by Annabel44

How do I find a booked guests phone number? Latest reply by Daniel2293

URGENT TO ALL HOSTS! I'm new to this community platform, but wanted to get this news out to all Hosts and Superhosts with properties on Airbnb. Today, I was going through the listing statistics on the Airbnb dashboard for both of my vacation homes. I no... Latest reply by Lydia94

I have been hosting for quite some time, So today I decided to start a conversation on " when things go wrong" It would be great and informational what you do when things do not go as planned with guests and how you remedy the situation to avoid a bad rev... Latest reply by Beth80

I just saw this on a FB hosting group and was shocked at how tedious this process has gotten for guests. I have several comments and questions. 1. Is this standard for ALL guests of ALL properties, or is this just aimed at select guests of select listin... Latest reply by Tony134

We had a quest who left cannabis in the room hidden. Cannabis is legal but the concern is a child or pet could of digested it. We already have no smoking allowed but maybe they didn’t smoke it we would like to state something in house rules no legal ... Latest reply by Shirley159

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3

Hi all, I got a very quick question. My cancelation policy is strict which means there is a 48h grace period (full refund), and guest can cancel within 48 hours of booking and they also get a refund. I usually receive last minute bookings: 1 day prior t... Latest reply by Steve143