Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We had a quest who left cannabis in the room hidden. Cannabis is legal but the concern is a child or pet could of digested it. We already have no smoking allowed but maybe they didn’t smoke it we would like to state something in house rules no legal ... Latest reply by Shirley159

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3

Hi all, I got a very quick question. My cancelation policy is strict which means there is a 48h grace period (full refund), and guest can cancel within 48 hours of booking and they also get a refund. I usually receive last minute bookings: 1 day prior t... Latest reply by Steve143

Okay, the dog wasn't really bad: the owners were't so responsible, though. We had a couple stay with us who had nothing but glowing reviews. They stayed with us for one night, and they left a mess. There muddy dog paw prints on everything: the couch, t... Latest reply by Alexandra316

A host has asked me to decline pre approval for a property as Ive changed my mind. How do I do that? Latest reply by Sarah977

Hi guys, I've recently had a really great review on my listing, and I'd love to share it on my establishment's Page on Facebook but I can't seem to find any 'share' links. At the moment it looks like all I can do is to copy/paste the text and put it in... Latest reply by Patricia1535

Hello, I am a new host. Does anyone have an example of Check in Instructions? Thank You Latest reply by Letti0

Our Airbnb house is located in a very quiet, thickly settled seaside neighborhood and I have reservations from 8 different families for their vacations and family reunions this summer, beginning 3 months from now. The house next door is now under constr... Latest reply by Luke44

Hi there, i have been getting several questions around whether Air Bnb accepts multiple credit cards when a group books. I can’t find the answer in the site. Does anyone know? thanks! Nicole Latest reply by Letti0

Greetings. We are new to Airbnb. We had a guest contact us and request a BETTER DEAL than priced. I orginally thought this was bold and actually offered 10% off. When he said it wasn's enough, I recommended him to a couple of nearby hotels. He reconsid... Latest reply by Linda-And-Richard0