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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi there, we don’t own a property on air b&b, we have just stayed in one. We’ve stayed in many and have always given fair and honest reviews, to date they have all been positive as we haven’t had an any bad experiences . Unfortunately we recently stayed a... Latest reply by Ruth413

had a guest book for 20 days - got a call last night from border patrol - more than 80 immigrants staying in the house - totally trashed the house - contacted airbnb they were less than useless - lady did not understand what's going on - i guess i will no... Latest reply by Cynthia1318

Hello all, I am fairly new to hosting, started in April 2023. I recently had a guest book for her daughter and daughters friend, who had a dog. The guest did not inform me upfront that she would not be staying and did not pay the pet fee. When I realized ... Latest reply by Joan2709

I have had only 2 very bad experiences with horrible guests in the 1 year I have been a host. I took great pride in making my stay a nice and clean environment. With that said. I had a guest stay for 4 nights. At first it was normal, easy checkin and did ... Latest reply by Rebecca

Hi, We have a booking in an appartment in Melbourne N° **Joel **. We have an urgent issue with bed bugs in the appartment. We had to leave suddenly the appartment yesterday at midnight. Our stuff and clothes are still in it. We can’t stay in this appartme... Latest reply by Mike-And-Jane0

Hi all, This is a first for us so I can use the help of the community. I currently have a guest who demanded a 50% refund. Immediately upon arriving she complains that the house is too cold (@68degrees), asks where the thermostat is and how to turn on bot... Latest reply by Desere5

Buna seara! Am avut o rezervare de 2 persoane pentru 28 zile , de la un tip **, ei de fapt au venit 4 , cei doi care erau pe rezervare, iar după 2 zile au apărut cu multe bagaje și 2 tipe tot **! Oamenii sau apucat de petreceri noaptea la ora 02:00 cu muz... Latest reply by Marian3438

Hi, I recently had a stay with Airbnb with a truly bad experience. I had severalConversations with host who said they would take care of this issue and didn’t. Once the time came to fulfill their commitment they didn’t. I mentions this to Airbnb who did n... Latest reply by Rebecca

I am currently having a major problem with a guest who has been spreading lies to our staff. After an investigation by Airbnb, I now have to fire my loyal staff who have been working for us for 15 years. Airbnb can find 100 reviews from guests that our st... Latest reply by Rebecca

Hi! I tried booking a property in airbnb on 7th Feb 2024. However the money is deducted from my account but nothing is reflecting in my booking section. Please help. I need my refund. Latest reply by Rebecca