Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Helen3

I've learned a lesson recently & am interested in whether my experience is shared by other hosts. It seems that someone with no reviews (but who isn't a new Airbnb signup) is almost guaranteed to be a bad guest. Since its so risky for hosts to leave a rev... Latest reply by Alex1485

I have a guest that has booked our house for spring break(mid March). I am worried about his age. In his profile pic he looks about 12. This is his first booking with ABNB. We are new to ABNB. Did not have anything in rules about age requirements. ... Latest reply by Alex1485

Hello everyone,I am curious about how other hosts handle guests who do not respond to their messages. I have read a few conversations on here about trying to call/text the number that the guest has on their profile to ask them to check their messages, but... Latest reply by Amy3012

So, I'm left wondering... when I listed my property and check "no smoking" - that meant to me, that there was to be no smoking, inside or out. But as I read the forums, many interpret it to mean no smoking indoors only. I just had a guest chain smoke on... Latest reply by Shakia5

Are there some tips on how to know what special events are happening in Waco so that I can price my home accordingly? Latest reply by Paula

Hello, I don’t have any bookings for Jan, feb and March 2025 something very strange for my property. is it generalized or is it only in my area? Latest reply by Sophia

Hi, we have a nearby neighbor who for about a decade was great and helpful with guests. Many even mentioned him positively in reviews. However recently he has gotten increasingly belligerent with guests for what seems like no reason. We're very careful ab... Latest reply by Tess64

Hi, I tried to log in with my Gmail account, but it forced me to log in with phone verification code, which I can't receive... I can receive SMS from other websites easily. Then after a few tries my account was blocked for 24 hours... I'm surprised there ... Latest reply by Sophia

Dear Airbnb support, the light green color of ski lifts on your map poses a visibility challenge, making it difficult to locate apartments near ski lifts. Could you consider changing the color to red or a more visible option, please? Latest reply by Sophia