Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had a guest that got offended for a claim that a I did to him about the smell of cigarette, the bloody towels she left and lie about the review. what can I do? Latest reply by Joelle43

I am sorry if I repeat myself, but this will be my first starting a discussion and initially I posted as a comment under different discussion with similar topic. This was not our first reservation, but we are relatively new hosts. The guests made a list m... Latest reply by Fred13

Hello ! I just received a request for a stay. The guests have 11 trips on their profile but no review. How is that possible? I am a bit skeptical to accept the booking. Thank you for your feedback if you encountered the situation.Julien. Latest reply by Kitty-and-Creek0

Hi, I have been using Airbnb for many years, but I am new to hosting. We have just listed our space for the summer. I have an inquiry with no profile picture and no reviews and the profile was created recently. It makes me a little nervous but I also don’... Latest reply by Laura6059

I can't procced with my booking. Firstly I received a message that my zipcode was needed even though it was correctly inputed. Now I keep receiving this message "Let’s try that again -This credit card can’t be added right now. Please wait and try again la... Latest reply by Bhumika

I rented an unsafe home that had a bedroom with no fire egress in it (meaning I would burn to death at night in the event of a fire since there was no window in the bedroom). I told the host I did not want to stay. Then I ran around trying to find a hotel... Latest reply by Tamara682

Hi, Brand new host here and first booking is meant to arrive Saturday. We state that we are pet friendly to dog only and they are to remain outside. In the booking they didn’t state they had a dog but through communication I have found out they are bringi... Latest reply by Fred13

I'm New i here . I am surprised that I only have one booking at the moment though. Would you be willing to give me advice about my listing and see if I set something up wrong or if some of my policies are turning people away? Latest reply by Jenny

Hi there, I made booking (request only, not instant book) at 10pm at night, then I woke up yesterday morning with the confirmation. The issues I have are: - My wife has been going through some health things (mental and physical) - I understand the cancel... Latest reply by Adam1787

So I had a renter last week that smoked cigarettes in one of the bedrooms. I tried to get the smell out but it didnt work. I had a renter begin their stay last night that was unable to stay due to the smell in the bedroom. They will be unable to stay the ... Latest reply by Ben5101