Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Had an experience with the worst guest ever. The guest booked our place for her teenage son and friends(3) and it turned to our worst host experience so far. They broke our NO SMOKING POLICY 1 hour into the booking(smoking marijuana). We gave them a wa... Latest reply by Colleen253

Hi, I'm in Houston and COVID has really taken off here. Is it acceptable for me to refuse accommodation (entire place) to any high risk individuals such as doctors, nurses, EMTs, firefighters, or police? If I can't, I'll just pull the listing and look f... Latest reply by Melodie-And-John0

My listing says no child or adult needing supervision can be left alone at the home. How have you resolved this? Latest reply by Linda108

I had a guest enter my property via my lockbox three hours before the check-in, before the cleaning was completed. In other words, the guest had illegally entered the property. The guest then complained to AirBnB about the house being dirty and AirBnB g... Latest reply by Kelly149

Is this not a violation of Airbnb’s policy? It certainly is a breach of the rental agreement that the primary guest signed after booking. What can I do?? BACKSTORY:All of the guests got extremely drunk last night and majorly violated my no party rule and ... Latest reply by Sarah977

how regularly do you get your pool or spa cleaned is it after you have a client each time?

I need to book this for a lady whose name is Somayeh**, I prefer to have a persian host like Nima to contact and talk with her to hep for booking a place. This is the first time for my self that I want to book a place through Airbnb. I want to pay inst... Latest reply by Sarah977

I had a guest who booked at least a month ago and scheduled to move in Thursday. This morning I got a message from Airbnb that this guest prefers a hotel so they moved her and I will not be getting a pay out. She was moved to a hotel listed on Airbnb. I t... Latest reply by Linda108

Hi there, Is there a way to block a specific host from stalking my listing? Cheers Jasmine Latest reply by Lisa723

Hello all!Would someone be able to clarify what options we have as hosts with the up and coming Enhanced Cleaning feature.Not sure if I am interpreting the info correctly released in this recent article from April .... : ( https://www.airbnb.ca/resources... Latest reply by Sandra1800