Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello,I am considering switching to self check-in and check-out. I'm not worried about late self check-out or early self check-in, because my cleaning lady is usually there just before and just after. The check-in doesn't worry me so much, but I don't kno... Latest reply by Sam397

How many days should i have between bookings to comply with new cleaning recommendations for holiday homes in the uk post covid 19 Latest reply by Sarah977

Hi everyone, I am very new to hosting on Airbnb and had just opened up my Guest Studio in February and then everything went sideways of course in March with Covid-19.I am wondering if anyone has any suggestions for adding a paragraph to the welcome page o... Latest reply by Sher1100

I have a home directly on a lake, and up until this year had direct lake access. The storms that we have received over the past year (as well as some nearby contruction) have eroded our shoreline, but it seemed repairable. The most recent storm washed awa... Latest reply by Sarah977

We got a call from Airbnb saying that our current guest has breached Airbnb policy and that his remaining stay will be cancelled immediately.However, our guest refuses to leave saying that Airbnb has not contacted him to give him an explanation (which is ... Latest reply by Helen3

How would you go about the situation of myself or the cleaner arriving at the home after the checkout time stated and people are still in the home and haven't checked out?Especially if this is 1-2 hours after the checkout time, what is a reasonable way to... Latest reply by Justin1032

So someone is inquiring about our lake home. They’ve been a member since 2016 and don’t have a single review. Under their inquiry it gave me the option to accept or decline. Most of our other bookings don’t have that. Is there something I’m missing here? Latest reply by Sarah977

Hello, I have been hosting guests in an apartment in our barn-like structure on our property where we live for almost 15 years. We are in the process of installing an in-ground pool in our back yard. Part of the yard is considered shared and part is not,... Latest reply by Mark116

We had a family emergency and i had to go to the hospital via ambulance. I had pulled my back moving patio furniture to pressure wash the deck of our country home. The guests arrived earlier than check in and my 15 year old was finishing cleaning. She di... Latest reply by Helen350

We provide fresh flowers in the rental as part of our setup/decoration. By coincidence, the last two bookings have had guests who are allergic to them. Luckily, they were very understanding and we were able to work out a speedy resolution. Most guests L... Latest reply by Emilia42