Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We own some of our offers and lease others. We have a blended strategy and have found great success with Airbnb. However, recent crackdowns have caused us to have to alter our offerings. This is business, it happens. While we’ve given ample time to affect... Latest reply by Rebecca

I was overcharged $140. On my payment page, I confirmed a TOTAL payment of $772. This total included a service charge, cleaning fee, and taxes. My bank was then charged $912. In the time my payment was processing, Airbnb changed the nightly pricing of my ... Latest reply by Rebecca

Hello everyone! As Hosts, you have firsthand experience in welcoming guests from all walks of life. We understand that despite careful planning and coordination, delays can sometimes happen. Whether it's a few minutes or a couple of hours, late arrivals c... Latest reply by Sophia

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello! I booked 6 nights with my kiddos and received a message from the host that there was a problem with the standard nightly rate. They are looking into it in the system and with Airbnb. I have already booked our flights and car, and I'm looking at a... Latest reply by Lorina14

Good morning host community! Let me cut to the chase and ask this question to hosts:(Note: for more context, my listing is my home where I live in 100% of the time) Should you mention in your listing that you will decline requests from guests with no trip... Latest reply by Hélène266

Hi CommunityLooking for a bit of guidance and clarification if i may?We have a booking in for June this year for 3 nights but unfortunately the guest has to cancel due to their flights from the States being suddenly cancelled by the airline. Although we h... Latest reply by Alison1118

Tonight I received word that my $311 reservation for tomorrow at Sundance was canceled.I made this reservation more than two months ago, because of no last minute, affordable availability at Sundance; the current cost is $620 a night and up. Airbnb offere... Latest reply by Mike-And-Jane0

Recently, I made a reservation in Joshua Tree using ‘Pay part now, Part later’. It says half of the amount will be charged on Jan 12. On Jan 19, I got a notification that my reservation is cancelled because of failed payment. The thing is my credit card... Latest reply by Lorina14

There used to be a Guest Resource item for an automatic message to be sent to guests automatically ahead of their self check-in anyone know where it's gone? Latest reply by Lorina14