Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good day all, this is my first conversation. I want to know what you other host would do if you had the bad experience as we had with our last guest. They were 2 adults and 2 children Unfortunately these guests had no respect for our property. A Double Du... Latest reply by Anonymous

I have a guest arriving shortly which has communicated somewhat vaguely. This morning I had a weird text through a bizarre social network addressing me as Rick and indicating that they like my profile and want to hook while in Houston. Is there any histor... Latest reply by Kelly149

I have long term and short long term guest. It has become a problem to supply all my guest with toilet paper. The stores are out and when they have some you can only buy 2 at a time. I have a 4 bedroom house that's rented out.Any suggestions will be helpf... Latest reply by Mike-And-Jane0

I have sent airbnb all evidence, including photos, and receipt of replacement.Every time when I chatted with the customer support, i got empty promises but no action. After a week, yesterday I messaged again twice, no response from airbnb. I suspect they ... Latest reply by Lina-and-Liang0

Guest's concert was cancelled due to Covid 19 fears on the day of arrival. I want to do a partial refund. Following the Airbnb how to's, I can't go further than click on partial return. It does not give me a option to input a monetary amount. Why isn't...

Hello there,I did not receive my refund and it has been 22 days now. Receipt ID: ****. Please look in to this. I cancelled my booking because of the Corona Virus outbreak. On the receipt I received a full refund. But it never came through. I don't know ho... Latest reply by Anonymous

We have a local donut shops that make amazing donuts fresh everyday. We try and leave one for each of our guests that stay. I was curious if any other people have some unique gifts they like to leave for their guests? Latest reply by Sue714

Hello all! I know there are lots of discussions regarding the coronavirus and international travel. But I am hosting in the states and usually only have guests from the states stay with me. Does anyone know the policy for this? I have a guest in Madison, ... Latest reply by Sky13

I recently had a guest leave me a review that contained enough info to identify my exact address down to the T. The review itself was very positive and I believe the rating was a full 5. I was a little concerned that strangers might be able to find me b...

Hi all, I am curious as to everyone's opinion on this non-discrimination policy and advice if you have any. I have been in the accommodation industry for 15 years. At the moment, I am with Rylance Holiday Homes managing their portfolio of beautiful homes.... Latest reply by Jennifer177