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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Our guests who checked out yesterday evening, broke the dishwasher. They put washing up liquid (for doing dishes by hand) into it, which I thought everyone knew you cannot do, it will permanently damage the machine...? There were no more dishwasher tablet... Latest reply by Trude0

Due to calendar linking not working someone turned up unexpectedly. Is there a way I can arrange her refund or must she go through Airbnb? Can I confirm that she didn't stay perhaps in order to speed the refund process?

I had a guest stay (first through Airbnb) that said he would kennel his dog at night and when not at residence. They left him out and torn a $1200 window treatment. Said he would pay for it and his dog had never done anything like this before. I gave him ...

Hi everyone happy new year my wife and I are new at air bnb can anyone suggest what colour sheets to use . We have found white sheets with suntan lotion leaving an orange stain when washed love to here from you cheers Latest reply by Rowena29

Long story short, I am almost certain that I was set up to make it look like we have stolen things from the guest. He has been unhappy from the start and kept complaining. I believe he just wanted to get out of the situation penalty free. This is my previ... Latest reply by Yan1

I currently have a youngish couple and their young daughter staying in one of my properties. It has thermostat gas central heating. I have set the thermostat at 24 degrees Celcius. However, when the apartment reaches this set temperature the heating tu... Latest reply by Helen3

Bom dia! confirmei uma reserva e meu hospede precisa de mais um apto, no meu predio. Como indico o anuncio de uma amiga, para ele entrar em contato? tem algum link ? muito obrigada Latest reply by Roberta2

Hi Superhosts, How we can protect ourselves from the guest who didn't stay, never enter your property, but also never canceled the reservation. He wants money back, or threaten with bed review?I have had it in the past. Airbnb took out bad review, but not...

Hello Dear AIRBNB family,My guest left 4 days ago and didn't tell me when I left. I found the key on my own. After two days I saw that my shaver was not in my house. It's a shame and sad.Are there homeowners experiencing theft this way?I wish you a good d...

I think it is imperative that, all guests, new or old be sent a mandatory education piece, on what to expect from an Airbnb experience. I have hosted a number of people over the years who have stayed in empty homes, guesthouses, etc. but not a shar...