Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi All,Im hoping to get some advice on pricing during the slow season, in an area that is NOT a vacation destination but can achieve 80% occupancy. Ive just listed my home in such area and have noticed using dynamic pricing that some more experienced host... Latest reply by Arianna605

No one calls /helps nothing . They need training- new employees that are trained and willing to help Latest reply by Sophia

So, 10 days after we left our stay ** in Virginia Beach, the host claims that we owe $350 for removal of the entire toilet to unclog it due to items being flushed. Now, the toilet was working fine when we left on 12/23, and they claim that it was cleaned... Latest reply by Sophia

Guest sent a message on Sunday saying she wants to cancel her reservation starting this Friday . I told her to feel free to do so . We have full refund up to 5 days prior . She hasn’t cancelled so far . When does the 5 days start ? I’m thinking 5 full ... Latest reply by Alex1485

Dear Air BnB We are now proceeding with our solicitors and debt collectors regarding the funds we have been charged for via 'damages' which wasn't our fault within the property in Isle of Sheppey. Phone calls made by yourself and phone calls we have retu... Latest reply by Helen3

I get a lot of inquirys about booking my properties for corporate employees. A LOT! and all of them are secretary's, personal assistants or travel coordinators that book for their employee ** using their personal Airbnb account. When I request that they... Latest reply by Helen3

I recently came to Washington DC for work. I chose to stay with Anj. In the end, I could not check in. I did not get a refund. During the entire process I interacted with Anj, I felt mistreated. She was rude and cold. Not responsive. She changed the check... Latest reply by Helen3

I live in a flat below an Airbnb that is incredibly poorly managed, by fully absent, greedy hosts. I bought my flat before the property above was an Airbnb and could have never predicted this. The Airbnb host works for the flat owner, who is also my freeh... Latest reply by Helen3

Happy Holidays Everyone,I have been on Airbnb for a year now. At first it worked out very well for me. I had a few tenants for about the first 7 months that were perfect for me given that I live in the home. However, around August I started to get these g... Latest reply by Nadiia5

I am new to Airbnb, I struggled with pricing, so i joined Price lab. Since I joined, nobody has booked and prices seems high. I tried to cancel, i was not able to do it, I asked Price Lab to do it, there is no respond. Can you help. thx.mozhgan Latest reply by Mozhgan0