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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A potential guest asked me a question about staying. I responded to his inquiry within a minute or two. But I did not pre-approve or decline. I simply answered his question. He has not sent a reservation request. In my Inbox, his message is highlighted ... Latest reply by Bob39

Please, I need HELP! A guest made reservation for 1 person. She arrivies today t about 2-3 p.m. I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m. I asked what WE means - as the rese... Latest reply by Ute42

I am looking for other people who might be interested in class action suit against Airbnb for allowing guests to break our rules and not support us in upholding agreements that were made on their site. Myself and a few other hosts I know have had people s... Latest reply by Phil82

Hi, I had a real bad experience with a guest who didn't check out on time as he felt it was his right to stay longer. We had a discussion over whatsapp as new guest were coming and my cleaner was already in the apartment to clean for the next guest. I... Latest reply by Zolly0

Hi - I was presented with the option to turn on the STRICT (with grace period) option for my listing. I would be comfortable doing it (because I think it is right for the consumer) and taking the financial risk but I am VERY concerned about protecting my... Latest reply by Teresa31

I just received an inquiry for a 5 month lease from a new Airbnb member (since June 2016). I am a new host (this would my second booking) and don't want to make any mistakes. The inquiry came from a student. It raised all kinds of questions for me, main... Latest reply by Angela829

We had a guest notify us at approximately 6pm on day of check-in that "their vehicle broke down and they may or may not make it to our place". How do I proceed with this now that the guest was a no show and is requesting a last minute cancellation. We... Latest reply by Timi-and-Istvan0

I just had a 4 day vacation in the wonderful Oakland area. Long nature walks, swimming everyday, delicious food. I now feel prepared for the high season onslaught. I also learned a lot about guests, as I was one. It is really really hard to be a good gues... Latest reply by Sarah977

Last weekend we had our very first rental at our cabin in South Lake Tahoe. We worked on it for over 7 months to make it a nice relaxing getaway to enjoy. Cabin is very small...630 sq ft. His request was for 4 adults. Our max occupancy is 4. I resp... Latest reply by Nikki-and-Danny0

Our house rules clearly state: "please do not let the cat out" and "don't feed the cat". The rules are in our listing and also printed in the room. We also have signs on the main door and balcony. It should be clear to all the guests. However our recent g... Latest reply by Sarah977