@Mike-And-Jane0 wrote:
No one buys insurance without a hefty excess so why is Aircover willing to offer their product without one?
I'm guessing, from what I've read here on the CC, it's because they usually only pay out for the small claims. Once you get into the thousands, then it's a total nightmare.
Seems though it's not that easy to get the hundreds back either. Something like towels and extra cleaning (not deep cleaning after something serious happens) and missing shot glasses, I can see them labelling wear and tear and refusing to cover, so I wouldn't even bother, but a guest breaking a bed in half and admitting to it?
@Corinne509 Did you first ask the guest to pay for the bed? What did he say?