Before Instant Book was changed last winter, I felt I had a pretty good handle of it. I turned on all of the extra security measures (verified identity and good reviews) and had a pre-booking message that outlined my rules, asked them their purpose of staying. It made me feel a lot more comfortable using Instant Book and didn't have any issues with guests.
But suddenly I felt Airbnb changed the settings out from under me. I got an instant book last week for 6 people. His profile had no photo, 2 trips but no reviews. He did not message me to say why he was coming or if he agreed to my house rules. I looked over the new Instant Book policies and realized that everything had changed. I decided to stop worrying and put my trust into Airbnb since sometimes I over-worry about guests. I felt like they changed their settings and had a better way of vetting guests now.
They checked in on Monday and were obviously 6 young guys in their 20's. Which is fine, but the guest who booked had a description in his profile that he's 51.
I'm 90% certain the person who booked is not even staying at the house and is a 3rd party booking.
Evening rolled around and now suddenly 3 more young men show up and are all in the backyard enjoying the fire pit. Unfortunately I clearly state that I live in a quiet neighborhood and that quiet time is at 9pm.
I messaged the guest at 830PM kindly staying that I noticed an extra 3 guests. I said if they are just visiting then I'm willing to overlook it as long as they can adhere to the 9pm quiet time and douse out their fire when they're finished. No response.
Gathering outside continued and at 11pm I messaged again asking if they could please take their group inside to abide by my rule. No response.
I didn't receive a message until 6am the next morning that "sorry I didn't get back to you. Everything is wonderful". What the heck??
I'm honestly so upset and not sure what to do. I"m upset at Airbnb for letting this person book through instant book. I'm upset at myself for trusting Airbnb and letting this guy go.
What are my options here? Am I overreacting? Any input would be appreciated. Thanks.