Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I was in Philadelphia for a wake of a friend. I booked an airbnb for myself, the widow, and her sister and husband in law. We were unable to check in before the wake began due to airbnb policy, which is fine. However, at the end of the night, we went t... Latest reply by Linda4476

I've been mulling this over for awhile and I'm having a hard time forming anything concrete from the nebulous cloud of thoughts in my head, so apologies if this post comes off a bit discombobulated. In the olden days of vacation rentals, owners would bu... Latest reply by Brian2659

I tried to redeem a gift card on the 29th December but an I was given an error: "We are having trouble redeeming your gift card. Please contact us for help". So I contacted the support team and was told that the gift card is in their system and it should... Latest reply by Melanie1372

I bought a virtual gift card and the PIN number does not work when I try to redeem it, I paid $200 for it, support tells me system is down and to try again later but I’ve seen many posts now talking about the same issue and now I’m feeling this will be an... Latest reply by Melanie1372

Hello everyone, A recent guest who stayed for 4 days has indicated that they developed a rash after using our hot tub. They are now expecting a full refund. We are very diligent with our cleaning protocols between guests and there were no complaints durin... Latest reply by Helen3

Im in a 2 bed apartment. We are 2 people in 2 beds. The host provided 1 set of bedding. I am sleeping under a coat in a freezing apartment. The host refuses to provide more bedding and told me if i was cold i should use socks and sweaters. My point is if ... Latest reply by Helen3

I have no way of easily adding seasonal rates. I have a ski rental home. It is very frustrating because if I allow bookings 3 or 6 months in advance the prospective guest thinks that the rates still apply when they don't. I usually lose the prospect on... Latest reply by Maria18886

Hi, I'm looking for options when traveling with my dogs. One of the necessities is a fenced yard. Unfortunately, there doesn't seem to be a way to filter for pet-friendly homes with fully fenced yards. I'm looking broadly in New England at the moment. Any... Latest reply by Sarah5974

Please don’t purchase any gift card from Airbnb. I purchased one at Lowe’s for $463 the exact amount that was needed for our stay. I activated it the moment I got in my car but I’m getting the error message that says the card has already been redeemed. Lo... Latest reply by Melanie1372

What is the best protocol to follow if a host makes false damage accusations? We just checked out this morning and after leaving a 5 star review and getting home the host has accused us of drawing with pen on the walls, stealing a blanket and towels, and ... Latest reply by Adeline463