Support with your bookings

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Hello all! I had a recent guest and here is the scenario: Guest booked for 5 days and had reached out before he booked to see if he could get a lower rate on the room which I said no to. He decided to book again. The guest was a repeat customer and this ... Latest reply by Esmeralda131

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Martha1054

The long term rental policy AirBNB uses is a completely one sided policy, handcuffing the hosts that AirBNB makes their profit off of.Any alteration that shortens the length of stay should be considered and cancelation and some type of monetary penalty sh... Latest reply by Sandra856

I am not a host but a renter and I love AirBNB. This is the first year/time that I am running into this problem. People have listings up and lo and behold they really are not owners and do not have control over the availability because they are trying to ... Latest reply by Emilia42

I had a situation today where the guest showed up at the house about 90 minutes early, while the housekeeper was wrapping up and before the door code went active for a 3PM check-in. They were outside for about an hour and showed me on their phone they ha... Latest reply by Helen3

Have other hosts experienced a problem with Safari or Firefox browsers. I have always used Safari since joing Airbnb, thats 12 years.... and had no issues until now. I was unable to logon to my account.After meeting airbnb's AI for help I eventually got m... Latest reply by Patricia914

Has anyone else had an experience with guest staying longer than their reservation but under the 30 day period? What solution did you come up with? AirBnB is still in the process of "investigation" and "contacting guest" while their phones are shut off an... Latest reply by Breakthrough0

Hi all ! I have property in Athens. we have an extensive list of recos we send guests for food, drink, night life, supermarkets etc. I find that some guests relentlessly ask for recos ranging from directions to places to suggestions for hotels and tours ... Latest reply by Alex1485

Hello,I recently stayed in an AirBnb as a guest and discovered it had bed bugs by waking up covered in bites. I took photos as proof, immediately told the host and asked for the room to be cleaned. He was extremely reluctant to pay for fumigation and did ... Latest reply by Louis2604

Hi! I was hoping to get some week long bookings in July and August this summer. It is April 9th and I have 1 long weekend booking and just received a request for 2 nights, Tuesday - Thursday, in the middle of July. I'm not sure if it is unwise to turn ... Latest reply by Joelle43