Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

The message content is in quotes. "My fiancé is here for business. We love your place and will soon be joining him with our daughter and family, but we have a few questions.":Is there laundry in the home? On the pictures, I can't see it.""Are roads OK t... Latest reply by Sharon683

Hi everyone, we have a long-term guest staying with us for two months. After 1 month, it started to smell funny in the part of our flat where the guest room is located. Today I was checking the room (which I normally never do) because the smell was strong... Latest reply by Sharon683

Brian I had a crazy experience last week in FL renting a room in North Fort Myers with my wife. We had a cockroach in the shower and we communicated it to the host. They felt it wasn’t a big deal which is crazy in my mind. We ended up leaving the prope... Latest reply by Cheri354

Unable to complet booking 3 days money block in airbnb acount in credits no help from customer servicesi , i m unable to complet reservation, the airbnb don’t help me they keep my credits block in the acount and nobody help me 3 days trying to book a hous... Latest reply by Paula

Since entering the summer release program I have been having a couple issues with Calendar sync and the 2 nights between bookings setting not being honored. Airbnb chat support is useless in getting these software bugs reported to the correct people. I ca... Latest reply by Lesley532

I would like to share my horrible personal experience of Airbnb guest in Pakistan / Lahore. I have been to few countries and stayed using Airbnb with great experience. But I had terrible experience in Pakistan. It seems in Pakistan, Airbnb is very risky. ... Latest reply by Helen3

I have to give Plaid access to my ban account balance and transactions in order to continue spending $12k a year on Airbnb. uh NO!. Most of the same properties are on VRBO now so I'm gone. The brilliant executive that infected Airbnb with Plaid needs ... Latest reply by Craig922

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like ... Latest reply by Sarina46

I have a 3 night minimum booking setting and never set a custom length for less days at any time. Twice recently guests have been able to book trips for less days e.g a one and a two night trip. Each time this happened, I have checked my custom length and...

I’m a super host and co-host of several listings. The guest overstayed and hours after the reservation was over, she(Abbey) sent a message requesting 7 days credit/refund for the days out of the month that they were out. We denied the request then they de...