Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello All,I am just beginning my journey with hosting and am looking for advice on the best sheets, linens, bedding options. I have looked high and low and get mixed reviews on so many items. I am torn between cotton vs. microfibre. I am in Canada and wou... Latest reply by Marvena0

I will be very glad when I can give back as much help as I've been receiving as a new host. Here is my dilemma:My property has 2 separate yards, entrances, everything. They are so separate that my guest unit cannot see my front area once they get to their... Latest reply by Tamara682

We just had our worst guest ever, who literally left piles of dog feces in our home. The feces and pee required our cleaner to do a lot more work and stained our rug, besides just being insulting that someone would treat our house that way. We've been ho... Latest reply by Kate867

Good morning AllWe have just come across a situation regarding pets, we do not allow pets due to the extra cleaning and most importantly other guests and cleaners allergies. Airbnb have a service dog policy where the guest does not need to inform the host... Latest reply by Tamara682

Hello, I am listing a property and have recently had a hot tub installed, and the installation engineer implied that we needed to attend a bishta course and be testing daily otherwise you are liable for things such as legionnaires. I was planning on havin... Latest reply by Henry551

my experience can post and though by airbnb but it is can not live for show booking !I'm try call support talk a bout it but it is very bad from airbnb , it is not help me about this Latest reply by Jenny

I have had a guest left me a 5-star review in the last week, but I am afraid the review may do more harm than good on my listing. The review said "Great place for couples. It was affordable, quaint, and a 5 minute walk to the beach...". My condo is on th... Latest reply by Lorna170

Last week, my family and I stayed in an apartment in Paris. 3 days into our stay I messaged our airbnb host that the locking mechanism on the door was no longer working and we could only lock it from the inside, meaning if we wanted to leave as a group we... Latest reply by Noelle-and-Brad0

Hi, I wonder if anyone has experienced a guests booking coming through on instant book that doesn't fit the criteria, ie, a three day stay during a four day minimum setting in high season. An Airbnb glitch perhaps? Latest reply by Emilia42

Hello all. I am new to hosting and had a guest stay for one night at the weekend. Not only did he smoke in the non-smoking apartment (cigarette ash everywhere and a sock over the smoke alarm), there was also a drink spilt which has left the carpet stained... Latest reply by Normen0