problems with internet - a reason to ask for a refund?

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problems with internet - a reason to ask for a refund?

Hi,

 

i recently had a 2-week long stay and, while the apartment itself was good, i had big problems with the internet. They started about a week after i checked in, and the internet was out for half a day, then appeared again, then disappeared again for a long time the next day, and so on. For me internet = work, and no connection = lost income, and always before choosing a place to stay i confirm this with the host.

 

Well, unexpected connection issues may happen, of course; but what i didn't like in this particular case is that the owner kept telling me "she can't do anything about it". The internet provider confirmed to her that they were having problems in the neighborhood. I believe the host had enough time to try to find an alternative solution (as some hosts have done, in my past experience), such as providing me with a mobile modem or something like that.

 

After many days of connection problems i'd have moved out, if i had intended to stay longer... Anyway, i survived, but the question now is: is it ok to ask for a partial refund in such a case? I don't really want the host to have any problems in the future because of that, as the overall experience was quite nice. But then again, for half of the stay i missed the amenity which is crucial for me, and the host hasn't done anything to solve this critical problem. How would you proceed?

 

Thanks

1 Best Answer
Paul154
Level 10
Seattle, WA

600 Euros for 16 days?

That's 37.50 euros/day.

That is not a rate where a host can guarantee internet service with redundant service.

Nor is it a rate at which host can be generous giving out free money.

It is an amenity. Nice when it's there, but host is not going to get excited when it is down.

This is Airbnb, not a corporate business hotel. We are mere people who own a home and buy internet servcie, not IT specialists.

If one needs wifi for work, one should go to a hotel that guarantees internet.

 

@Igor0. Your stay was unpleasant because of the internet, but instead of leaving you stayed. I suspect you stayed because the place was adequate for the price. Keeping this in mind, asking for 10-15% off on the days the internet did not work, would be reasonable.

 

 

 

 

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47 Replies 47
Debra300
Level 10
Gros Islet, Saint Lucia

@Jesse499,

 

This thread is pretty old.  You've responded to a post that was made more than five years ago.

I don't see your point Debra.  Internet issues between hosts and guests still exist, which means that my input is valid. Doesn't matter if the thread is old, because you still found it and responded to my comment anyways.

yup, matters to me today! 2023